Contact Us

BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It can take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

As a standard, we note delivery times between 7-14 days. This ensures a basic time expectance for our customers in the case of any delays. As a usual, all deliveries typically arrive in 10 days or less. You can expect your package to be delivered within one week of being shipped out.

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products within 14 days, we will gladly fully refund you.

For any returns, questions or concerns please send us an email contact@bb24businessby24.com