T.O.S - ShopRely

T.O.S

This is our Terms Of Service, which you are going to accept once you have placed your order.
PLEASE READ THE INFORMATION BELOW CAREFULLY!

 

Shipping & Delivery

You will NOT be able to track your order’s whereabouts due it takes up to 48h before you can check status for your order. If by any chance, after 30 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

SHIPPING METHODS & DELIVERY TIME

Orders will be processed within 1-3 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore Shoprely is not guaranteeing delivery dates, it may vary due to custom and logistical issues to different countries.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

INTERNATIONAL SHIPPING RESTRICTION

Currently, we do not ship to the following countries:

  • Faroe Islands
  • Cayman Islands
  • US Virgin Islands
  • Northern Mariana Islands
  • The British Virgin Islands
  • Turks and Caicos Islands
  • Solomon Islands
  • Falkland Islands
  • Marshall Islands
  • Reunion
  • Bouvet Islands
  • Christmas Islands
  • Cocos (Keeling) Islands
  • Cook Islands
  • Heard Island and McDonald Islands
  • Norfolk Island
  • Sint Maarten
  • South Georgia and the South Sandwich Islands
  • United Arab Emirates
  • Israel
  • Iraq
  • Canary Islands
  • Saudi Arabia
  • South Africa
  • China

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment, visit Track order page.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Shoprely. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTION FEES

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

*IMPORTANT:

Our store prices are shown in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.
There is no need for creating/having a PayPal account, you can easily pay with payment/credit cards at the checkout!

    support@shoprely.com
  call us (800) 815-7301